Who We Are and Who Operates This Service
Locor is based in Germiston, Gauteng and provides industrial electrical services across South Africa, including Johannesburg, Ekurhuleni, Pretoria, Vereeniging and Durban. This policy applies to information handled through our contact channels, job records and site-related communication.
The operator of this service is Astros Marketing (Pty) Ltd, acting on behalf of Locor for the management of online enquiries and related communications. Our internal team may handle your information for operational, technical and administrative purposes.
Information We Collect Through Enquiries and Job Requests
We collect only the information needed to respond to your enquiry, assess a repair or rewind request, and manage work at your site or workshop. This may include contact details, business details, machine information, location data and notes about the fault, shutdown timing or access requirements.
- Name and surname
- Company name and role
- Contact details submitted through the enquiry form
- Motor, drive or panel details provided by you
- Site address, access notes and reporting details
- Photos, readings or documents you choose to send
Why We Use Personal Information
We use personal information to answer enquiries, arrange site visits, carry out fault finding, support shutdown planning and manage service records. We may also use it to communicate about bearing checks, insulation testing, drive inspection, commissioning support, alignment checks and other work requested by you.
Information may also be used for invoicing support, account administration, record keeping and to meet legal or contractual obligations. Electrical work must be carried out by qualified persons and lockout procedures must be followed before any inspection, removal or repair begins.
- To respond to your enquiry
- To plan and perform the requested service
- To keep records of inspections, tests and findings
- To manage supplier, contractor and site communications
- To comply with applicable law and safety procedures
How We Share Information and When It May Leave Our Control
We do not sell personal information. We share data only where it is needed for service delivery, support functions or lawful compliance. This may include staff involved in scheduling, technical assessment, field service, administration or customer support.
Information may also be shared with parties who assist us in operating our business systems, provided they are expected to keep information confidential and use it only for the task assigned.
- Internal staff working on your job
- Service providers who support our administration or communication systems
- Authorities where disclosure is required by law
- Technicians or contractors involved in approved site work
Storage, Retention and Security of Records
We keep personal information for as long as it is needed for the purpose it was collected, or for as long as the law requires. Service notes, inspection records, test results and job correspondence may be retained for future reference, particularly where a motor or drive has recurring faults or follow-up work is needed.
We take reasonable technical and organisational steps to protect records from loss, unauthorised access, misuse or alteration. No method of storage or transmission is completely risk-free, but we work to keep information secure and to limit access to those who need it.
Your Rights Under POPIA and How to Raise a Request
You may request access to the personal information we hold about you, ask for correction of inaccurate information, or object to certain processing where the law allows it. You may also ask us to delete information where retention is not required by law or legitimate business needs.
If you need to make a request, please use the enquiry form on our contact page and provide enough detail for us to identify your record. We may need to verify your identity before actioning a request, and we will respond within a reasonable period.
- Request access to your information
- Ask for correction or update of details
- Object to certain uses where lawful
- Request deletion where applicable